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Shipping Policy

Shipping Policy

100% of items ordered from our store are sent out via ePacket.

We find this the most reliable form of postage to use, as it has online tracking that we email to every single customer once their items have left the warehouse.

This way every customer can track progress of their delivery online.

We have a handy page on our site where you can enter your tracking number to check delivery progress. Get to that here.

 

HOW LONG WILL SHIPPING TAKE?

We get asked this a lot so let me explain our shipping process to you :

You will receive a confirmation e-mail after placing an order then another e-mail after your order has been shipped. 

The second email will contain the tracking information and some instructions on how to track your parcel. 

The total time it takes to receive your order is described below:

Processing time = the time between when you place an order and when we ship it;
Shipping time = the time between when your order has been shipped and delivered to you;

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. 

Total delivery time is broken down into processing time AND shipping time.

Processing time: 
The time it takes to prepare your item(s) to ship from our warehouse. This includes processing your order, preparing your items, performing quality checks, then packing for shipment. This varies from product to product but ranges from 2 – 4 days.

Shipping time: 
The time for your item(s) to travel from our warehouse to your destination.

All items being sold at BlownBiker are guaranteed to be delivered to US buyers within 45 days, 60 days for customers outside of the US, and 90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, South Africa, UAE, and Peru.

Note : Shipping times are 90% of the time WAY FASTER than above, but sometimes due to unforeseen delays, customs hold time and other extenuating circumstances packages are going to take up to the above times to reach you. IF after the above wait times you do not have your item(s), we will issue a full refund or re-send your item(s) to you again - your choice.

Either way know this : Paying customers will ALWAYS get what they pay for, OR a full refund if their items do not reach them in the delivery times listed here.

 

Full refunds are NOT available under the following circumstances:

1. Delays caused by the buyer providing incorrect or incomplete delivery information;
2. Delays in delivery caused by any force majeure incidents such as natural disasters, bad weather, and war;
3. Any un-insured order that is lost or stolen;
4. Delays in delivery caused by anything beyond BlownBiker's control, such as public holidays and customs issues.

Note: The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.

Shipping items that are available from our USA warehouse is significantly faster. Please note that stocks in our USA warehouse are limited. We will ship from abroad if your item is out of stock in the USA warehouse.

NOTE! PLEASE check your spam folder if you are not seeing our emails. Sometimes they can end up in there so don’t worry if you don’t receive any correspondence from us. 99% of the time they will be in your spam folder so please check in there.

Instructions on how to whitelist our emails are here
Please read this if you are confused!

If you need any help or have any questions whatsoever - just email us here : help@blownbikersupport.com and someone will always get back to you within 24 hours.

 

TRACKING

After your order has shipped you will receive a tracking link via email. The tracking link will provide the most current information that we have regarding the progress of your package.

As your package makes it way to you, we will notify you via email at significant points along the way. It is important that you pay attention to these notifications so that you can act if there are problems. 

Most of the time, packages are delivered according to times listed in our shipping FAQ above.
However, there are exceptions from time to time. 

Tracking Updates:
It can take up to 10-12 days for the first update to be posted. This is normal. Once you receive your tracking link, please allow 10-12 days before contacting us. Often, suppliers will complete the tracking form upon receipt of the order and before actually shipping the product. 

After 12 days from the receipt of your tracking link, if the tracking has NOT updated, please contact us then and not before!

Tracking Suddenly Stops:
If tracking showed initial progress but then seems to stop, there is no reason for alarm. Items shipping from abroad may have to pass through two customs bureaus before making their way to their final delivery address. Customs can hold a package for several days or, in rare cases, a week or two, before releasing them. 

There can be a delay after a package has left the originating country. Again, this most often is because of the normal progression through customs and international travel. Please keep in mind that we have absolutely no control over these events and they will vary greatly from country to country. 

It is very important to notify us as soon as possible when tracking says that your package has been delivered but you have not received it. We will then send you instructions that must be followed to receive you package. 

MULTIPLE TRACKING LINKS

If you have ordered more than one item, it is very likely that you will receive a separate tracking link for each item. This is no cause for alarm, but simply that we use multiple suppliers to source our items. 

So your order, if you have ordered multiple items, will be shipped in separate packages. Each package will have its own tracking link - that will be sent to you via email.